Frequently Asked Questions

Cabin Select provides advanced cruise reservation and inventory management technology that enables cruise operators to manage their bookings and distribute inventory across multiple channels. Our platform offers features like real-time availability, cabin-specific booking, dynamic pricing, and comprehensive reporting.

We serve all segments of the cruise industry including ocean cruise lines, river cruise operators, expedition cruise companies, luxury cruise brands, boutique cruise operators, and charter cruise specialists. Our solutions are scalable to meet the needs of ships with 10 cabins up to 5,000 cabins.

Our platform offers flexible API integrations with most property management systems (PMS), customer relationship management (CRM) tools, revenue management systems, payment processors, and global distribution systems (GDS). We can work with your existing tech stack or provide a complete solution.

We provide 24/7 technical support via phone, email, and live chat. Each customer receives a dedicated account manager and customer success representative. Our team also offers training sessions, documentation, and quarterly business reviews to ensure you're getting maximum value from our platform.

Standard implementations typically take 6-12 weeks depending on the complexity of your requirements and the number of integrations needed. We follow a phased approach with clear milestones and provide weekly status updates throughout the process.

Yes, our platform is 100% cloud-based with multi-region hosting for redundancy. We use AWS infrastructure with enterprise-grade security, regular backups, and 99.99% uptime SLA.

We implement bank-level security measures including AES-256 encryption, PCI DSS compliance, regular penetration testing, role-based access controls, and comprehensive audit logging. All data transmissions are encrypted using TLS 1.2+ protocols.

Yes, our platform includes responsive web applications that work seamlessly on mobile devices. We also offer native iOS and Android apps for both cruise staff and guests, including mobile check-in and onboard experiences.